Frequently Asked Questions
Common questions from importers and buyers. Can’t find your answer? Just contact us.
What is your minimum order quantity (MOQ)?
It depends on the product. For standard national flags we can start from small trial orders; for custom printed flags and textiles the MOQ is typically a few hundred pieces per design. Send us your requirement and we will confirm.
Can you produce flags to my own design?
Yes. Send us your artwork (AI, PDF, PSD or high-resolution JPG) and we will produce a digital proof before production. Custom sizes, fabrics and finishes are all available.
Can I get a sample before placing a bulk order?
Yes. Samples are available for most products. Sample cost and shipping are usually refundable or deductible from the bulk order.
What is the production lead time?
Standard products ship in about 7–15 days; custom orders usually take 15–25 days depending on quantity and finishing. We confirm the exact schedule when you order.
How do you handle quality control?
Every order goes through material inspection, inline checks and a pre-shipment inspection. Photos and inspection reports are provided before shipping.
What shipping methods do you offer?
Sea freight, air freight and express couriers. We can ship to your port or arrange door-to-door delivery, and we prepare the export documents.
What payment methods do you accept?
Bank transfer (T/T) is standard; for new customers we usually ask for a deposit with the balance before shipment. Other methods can be discussed.
Do you offer private label and custom packaging?
Yes. We can add your logo, labels, hangtags and retail packaging to most products.
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